Apprentice Application Support Consultant (London Hounslow)

Main Purpose

We are seeking a motivated and technically curious individual to join our team as an Apprentice Application Support Consultant. This role offers a unique opportunity to gain hands-on experience supporting a wide range of web-based software solutions, particularly within the shipping and e-commerce sectors.

As part of the IT support function, you will assist in configuring client systems, resolving technical issues, and delivering exceptional service to both internal and external stakeholders. You’ll work closely with cross-functional teams—including Sales, Customer Services, and Commercial—to ensure smooth onboarding and ongoing support for complex client accounts.

The ideal candidate will demonstrate strong communication skills, a proactive approach to problem-solving, and a willingness to learn. You’ll be encouraged to explore emerging technologies, including artificial intelligence, and contribute ideas on how they can be applied to improve business processes and enhance client support.

This apprenticeship offers structured training, mentorship, and the chance to build a solid foundation for a career in IT support and consultancy. Recruitment for this position will be in conjunction with our chosen apprenticeship provider.

Responsibilities

• Helping to set up new client accounts on our systems.
• Talking to clients and guiding them through how to use our software.
• Investigating and solving technical problems.
• Working with other teams like Sales and Customer Services to support our clients.
• Learning how to use tools like FTP, APIs, and other web technologies.
• Keeping records of your work and learning how to manage tasks and priorities.
• Exploring how AI tools can improve the way we support our clients.

What do you bring?

Skills:

• Clear and confident communication skills, both written and verbal, with the ability to explain ideas and follow instructions effectively.
• Familiarity with Microsoft Office tools, particularly Excel and PowerPoint, gained through school, college, or personal use.
• Ability to organise and prioritise tasks, especially when working to deadlines or managing multiple responsibilities.
• Willingness to take initiative, while also knowing when to ask for help or escalate issues appropriately.
• Team-oriented mindset, with the ability to build positive working relationships and collaborate with others.
• Calm and professional approach when dealing with challenges or unfamiliar situations.
• Adaptability and eagerness to learn, especially in a fast-paced, technology-driven environment.

Desirable (Nice to Have) Skills

• Basic understanding of common web technologies (e.g. FTP, API, HTTP) and a strong willingness to learn and develop technical skills through self-study and training.
• Exposure to configuring and supporting web-based software solutions, with any experience in e-commerce platforms or shipping software.
• Foundational awareness of artificial intelligence concepts and tools, with an interest in exploring practical applications in support and automation contexts.
• Experience in a customer-facing or helpdesk role, whether through part-time work, volunteering, or school projects.

Educational Background:

• GCSEs: At least 5 GCSEs at grades A-C / 9-4*, including English and Maths.
• Level 3 qualifications: Such as A-levels, a Level 3 apprenticeship, or equivalent qualifications like a BTEC National Diploma in a relevant subject.

Experience:

• Completed secondary education (GCSEs or equivalent), ideally including subjects such as ICT, Computer Science, Maths, or Business Studies.
• Participation in school or college IT projects, coding clubs, or digital skills programmes that demonstrate an interest in technology and problem-solving.
• Work experience placements, part-time jobs, or voluntary roles that involved customer service, technical support, or administrative tasks—especially those requiring communication and organisation.
• Personal or academic projects involving basic web technologies, software tools, or troubleshooting (e.g. building a website, setting up a home network, or helping others with IT issues).

What do we offer?

• Apprenticeship Salary
• Apprenticeship Salary
• Life Assurance 2 x salary
• 25 days holiday per annum + bank holidays (increases with length of service)
• Employee Assistance Programme

About us

Learn more about Spring GDS

Apply

Please note that we are unable to provide support in obtaining relevant working entitlements so applicants must be eligible to work in the UK.

We conduct a DBS and a full 5 year work reference check for all positions.

Spring GDS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability and other legally protected characteristics.

For questions about the recruitment procedure or to apply for this role, please contact Susan Rayat via ukcareers@spring-gds.com

Closing Date

Friday 1st August 2025