Customer Service Apprentice (London Hounslow)

Main Purpose

This apprenticeship offers structured training and mentorship in Customer Service and the chance to build a solid foundation for a career in Customer Service. Recruitment for this position will be in conjunction with our chosen apprenticeship provider.

Responsibilities

• Proactively provide customers with accurate track and trace information and escalate where necessary to second line customer support.
• Present a professional image of the company to all at all times.
• Receive and resolve customer service queries and/or complaints in a timely manner.
• Respond to customer requests for collections, ensuring all service related issues are met.
• Liaise with appropriate service supplier to arrange collections where necessary.
• Record full and timely details of all customer contact within relevant systems.
• Ensure accurate documentation is completed and passed to relevant internal department/s where necessary.
• Ensure all reports are completed accurately and in a timely manner.
• Ensure all customer service and sales procedures are followed at all times.
• Maintain an awareness of operational and routing procedures.
• Escalate all problems that cannot be resolved to the Customer Service Manager.

What do you bring?

Skills & Experience:

• Work experience placements, part-time jobs, or voluntary roles that involved customer service, or administrative tasks.
• Clear and confident communication skills, both written and verbal.
• Familiarity with Microsoft Office tools, particularly Word, Excel and PowerPoint, gained through school, college, or personal use.
• Ability to organise and prioritise tasks, especially when working to deadlines or managing multiple responsibilities.
• Willingness to take initiative, while also knowing when to ask for help or escalate issues appropriately.
• Team-oriented mindset, with the ability to build positive working relationships and collaborate with others.
• Calm and professional approach when dealing with challenges or unfamiliar situations.
• Adaptability and eagerness to learn, especially in a fast-paced, technology-driven environment.

Educational Background:

• GCSEs: At least 5 GCSEs at grades A-C / 9-4*, including English and Maths.

What do we offer?

- Apprenticeship Salary

- Life Assurance 2 x salary

- 25 days holiday per annum + bank holidays (increases with length of service)

- Employee Assistance Programme

About us

Learn more about Spring GDS

Apply

Please note that we are unable to provide support in obtaining relevant working entitlements so applicants must be eligible to work in the UK.

We conduct a DBS and a full 5-year work reference check for all positions.

Spring GDS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, and other legally protected characteristics.

Apply through this link : https://paragon-skills.enrola.co.uk/opportunity/687a408c51c68

Closing Date

Friday 1st August 2025